Cameras Showing Offline in Milestone XProtect? Try Replacing Hardware with Existing Device

By Andrew Harvey, Technical Sales Engineer

310-370-9500 x1

[email protected]


This can help if for some reason the settings of the cameras get messed up in some way either through user error or Milestone misreading data from the camera. This process will also make sure it stays attached to its video database. This is one of the first things to do after making sure the camera itself is still on the network and the video/encoding settings are correct.

The process I used to refresh the camera settings was using the “Replace Hardware” option. It’s done like this:

In Milestone XProtect Management Client, right-click the camera which has issues and click “Go to Hardware.”







While highlighting that camera’s hardware profiles, click “Replace Hardware.”







Click “Next” and then the screen will show the camera info including IP address, Port, User name, Password, and Hardware Driver, it will almost certainly populate it with the correct password previously used, if the password was changed you input the new one here or change any of the other info if that was changed or it’s being read incorrectly.












The Hardware Driver will usually be ONVIF Conformant Device for you, the generic IP camera driver, this is what the Uniview cameras use, we can go more in-depth on that if it’s not working.

Click “next” with the correct options picked and it will ask you on the next screen to inherit devices, each drop-down menu will show one device, the one you’re doing this process on, until “input,” where you’ll inherit them based on numbers.












Simply choose “Input 1” for “Input 1” etc, the output will have one option in the case of these Uniview cameras.












After finishing the dialog boxes it will refresh the management client quickly and re-highlight the camera you were working on, and you’ll see if the camera’s feed shows now.

Free Micro Health Check During 2022

For Milestone XProtect users who are currently running legacy software and/or hardware, Milestone is currently offering a FREE multi-point diagnostic “Micro Health Check” to help identify Milestone XProtect errors. This no-cost 1-hour service is conducted by an actual Milestone technician employed by Milestone Systems. He/she will check for ten different critical scenarios that could impact system reliability or the user experience:
    1. XProtect software version.
    2. Milestone Care status.
    3. XProtect hotfixes and patches.
    4. Video deletions due to low disk space.
    5. Video deletions due to media overflow.
    6. Antivirus presence.
    7. System CPU utilization.
    8. System RAM utilization.
    9. Failover configuration.
    10. Hardware acceleration configuration.

This Micro Health Check will identify the required components to keep your Milestone XProtect camera system current. In case your server is more than five years old, we can also design a new server to run the updated software. Advantages to upgrading your software and hardware, outside of bug fixes, are the usage of H.265 compression on compatible cameras. This will save both hard drive storage space and network bandwidth. Additional benefits of keeping the XProtect software current are the updated XProtect rules system and the ability to take advantage of a newly integrated module called Rapid Review.

To schedule your free Micro Health Check, if assistance would be helpful on implementing a resolution listed below, or in case you require a professional setup of your Milestone XProtect VMS, please contact our Milestone-certified support engineers at [email protected] with your product and issue or call us at (310) 370-9500 x1 to speak with a security professional. In addition to the free Micro Health Check, we have customer and non-customer rates for remote support and implementation services.

Andrew Harvey2019-01-08