Cameras Showing Offline in Milestone XProtect? Try Replacing Hardware with Existing Device

By Andrew Harvey, Technical Sales Engineer

(310) 370-9500 x102

support@CustomVideoSecurity.com

 

This can help if for some reason the settings of the cameras get messed up in some way either through user error or Milestone misreading data from the camera. This process will also make sure it stays attached to its video database. This is one of the first things to do after making sure the camera itself is still on the network and the video/encoding settings are correct.

The process I used to refresh the camera settings was using the “Replace Hardware” option. It’s done like this:

In Milestone XProtect Management Client, right-click the camera which has issues and click “Go to Hardware.”

 

 

 

 

 

 

While highlighting that camera’s hardware profiles, click “Replace Hardware.”

 

 

 

 

 

 

Click “Next” and then the screen will show the camera info including IP address, Port, User name, Password, and Hardware Driver, it will almost certainly populate it with the correct password previously used, if the password was changed you input the new one here or change any of the other info if that was changed or it’s being read incorrectly.

 

 

 

 

 

 

 

 

 

 

 

The Hardware Driver will usually be ONVIF Conformant Device for you, the generic IP camera driver, this is what the Uniview cameras use, we can go more in-depth on that if it’s not working.

Click “next” with the correct options picked and it will ask you on the next screen to inherit devices, each drop-down menu will show one device, the one you’re doing this process on, until “input,” where you’ll inherit them based on numbers.

 

 

 

 

 

 

 

 

 

 

 

Simply choose “Input 1” for “Input 1” etc, the output will have one option in the case of these Uniview cameras.

 

 

 

 

 

 

 

 

 

 

 

After finishing the dialogue boxes it will refresh the management client quickly and re-highlight the camera you were working on, and you’ll see if the camera’s feed shows now.

Andrew Harvey2019-01-08

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