Custom Video Security can upgrade your Milestone XProtect VMS license from our dashboard when you’re ready. Doing so deactivates the existing license, so we can plan this for a suitable date and time in the near future, or we can request that Milestone allow you to administer your license yourself. Most notably, the latest Milestone XProtect version (2022 R3) drops support for Windows Server 2012, and SQL Server 2012. Additionally, Intel-based hardware acceleration on Recording Servers now requires a 6th-generation Intel CPU or newer. Full system requirements can be found at https://www.milestonesys.com/support/tools-and-references/system-requirements/. Backing up the configuration database should be done before upgrading, and there are two ways to do it. Both ways should be done: Backing up via the Management Client can be done with the “Configuration Backup” feature. This is documented here: https://doc.milestonesys.com/latest/en-US/standard_features/sf_mc/sf_maintenance/mc_backingupandrestoring.htm. Back up the configuration using SQL Server Management Studio. (This is a more comprehensive backup.) The following guide from Microsoft explains how to complete a backup: https://learn.microsoft.com/en-us/sql/relational-databases/backup-restore/create-a-full-database-backup-sql-server?view=sql-server-ver16 . The Databases you will want to back up are: Surveillance Surveillenace_IDP Surveillance_IM SurveillanceLogServerV2 Once the backups are complete, follow the upgrade best practices guide: https://doc.milestonesys.com/latest/en-US/standard_features/sf_mc/sf_upgrade/mc_upgradebestpractices.htm. For 2022 R3 Pro+, you would download the large file found here: https://www.milestonesys.com/my-milestone/download-software/?prod=1425&type=11&ver=1907&lang=27, […]
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By Andrew Harvey, Technical Sales Engineer 310-370-9500 x1 [email protected] This can help if for some reason the settings of the cameras get messed up in some way either through user error or Milestone misreading data from the camera. This process will also make sure it stays attached to its video database. This is one of the first things to do after making sure the camera itself is still on the network and the video/encoding settings are correct. The process I used to refresh the camera settings was using the “Replace Hardware” option. It’s done like this: In Milestone XProtect Management Client, right-click the camera which has issues and click “Go to Hardware.” While highlighting that camera’s hardware profiles, click “Replace Hardware.” Click “Next” and then the screen will show the camera info including IP address, Port, User name, Password, and Hardware Driver, it will almost certainly populate it with the correct password previously used, if the password was changed you input the new one here or change any of the other info if that was changed or it’s being read incorrectly. […]
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Free Micro Health Checks in 2022-2023 For Milestone XProtect users who are currently running legacy software and/or hardware, Milestone is currently offering a FREE multi-point diagnostic “Micro Health Check” to help identify Milestone XProtect errors. This no-cost 1-hour service is conducted by an actual Milestone technician employed by Milestone Systems. He/she will check for ten different critical scenarios that could impact system reliability or the user experience: XProtect software version. Milestone Care status. XProtect hotfixes and patches. Video deletions due to low disk space. Video deletions due to media overflow. Antivirus presence. System CPU utilization. System RAM utilization. Failover configuration. Hardware acceleration configuration. This Micro Health Check will identify the required components to keep your Milestone XProtect camera system current. In case your server is more than five years old, we can also design a new server to run the updated software. The advantages to upgrading your software and hardware, outside of bug fixes, are the usage of H.265 compression on compatible cameras. This will save both hard drive storage space and network bandwidth. Additional benefits of keeping the XProtect software current are the updated XProtect rules system and the ability to take advantage of a newly integrated module called Rapid […]
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