Milestone XProtect Mobile Server Crashes

Milestone XProtect Mobile server crashing can be resolved by not limiting playback streams and un-checking levels 1, 2, and 3. This feature should only be enabled if you have a lot of clients logging in bogging down the bandwidth otherwise it should be left at default.

 
Here is the link to ONVIF device manager, and the link to the manual. This is useful for batch configurations.

 

Billy Wang
Technical Sales                                      

Phone:         310.370.9500 x102

Direct:          310.876.1537
Fax:              
310.876.1537
Skype:          
live:billy_3055
Email:
            billy@CustomVideoSecurity.com
Web:             www.CustomVideoSecurity.com

 

 

07/31/2018

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Milestone XProtect Errors, Descriptions, and Resolutions

Need assistance on implementing a resolution listed below? Do you require professional setup of your Milestone XProtect VMS?

Contact our Milestone-certified support engineers at support@CustomVideoSecurity.com with your product and issue, or call us at (310) 370-9500 x1 to speak with a security professional. We have customer and non-customer rates for remote support and implementation services.

 

Applies to Professional VMS Products: XProtect Enterprise, XProtexct Professional, XProtect Express, XProtect Essential, Milestone Husky M30, Milestone Husky M50, Milestone Husky M30 Hybrid, Milestone Husky M50 Hybrid

Failed to add to database – General — Make sure that the media database disk is connected and accessible, and that the system has permission to write to the disk.

Failed to add to database – Specific — Make sure that the media database disk is connected and accessible, and that the system has permission to write to the disk.

Cannot retrieve serial number — Make sure that the camera is correctly connected to the network and working. Verify that live video is available in the Management Application and in XProtect® Smart Client.

Serial number is not correct — A camera on the system has been replaced with another camera of the same type/model and with the same IP address. To fix this issue, remember to use the Replace Hardware wizard after replacing the camera.

Maximum number of cameras allowed to run exceeded — The system has tried to start more cameras than your license allows you to. Make sure that you have the right number of camera licenses to add the number of devices you want to use.

Camera failed to provide an image — Make sure that the camera is properly connected to the network and is working. Verify that live video is available in the Management Application and XProtect Smart Client.

Image failure. Trying to reconnect — Make sure that the camera is properly connected to the network and is working. Verify that live video is available in the Management Application and XProtect Smart Client.

Archiving failed to run — Check the available disk space. If there is still available space on the disk, restart the server.

Database Connect Error — Make sure that the media database disk is connected and accessible, and that the system has permission to write to the disk.

Running out of disk space — The storage area on which the media database is present is running out of disk space. Free up some disk space or move the media database to another disk with more space available. Go to the Management Application and change the Recording paths for the devices to solve this issue.

Error deleting archive — Make sure that the disk where your media database archives are located is connected and accessible, and that the system has full
permission to the disk.

Cannot delete file — One or more files in your media database or archives are locked and you cannot delete the files. Make sure that the disk(s) on which your media database and archives are located is connected and accessible and that the system has full permission to the disk.

Target path invalid — The disk you are trying to archive to is either disconnected or inaccessible. Make sure that the disk on which your media database archives are located is connected and accessible, and that the system has full permission to the disk.

Failed to rename archive on same volume — The system cannot rename one or more archives. Make sure that the disk on which your media database archives are located is connected and accessible, and that the system has full permission to the disk. Also make sure that no files or folders inside the archives are open, locked or in use by other processes than the surveillance system.

Failed to copy archive to different volume — The system cannot copy one or more archives. Make sure that the disk on which your media database archives are located is connected and accessible, and that the system has full permission to the disk. Also make sure that no files or folders inside the archives are open, locked or in use by other processes than the surveillance system.

Error in processing an archive — The system cannot process one or more archives. Make sure that the disk on which your media database archives are located is connected and accessible, and that the system has
full permission to the disk. Also make sure that no files or folders inside the archives are open, locked or in use by other processes than the surveillance system.

Archive file move error(s) — One or more files inside the media database are locked or inaccessible. Make sure that no files or folders inside the media database are open, locked or in use by other processes than the surveillance
system.

 

Applies to Advanced VMS Products: XProtect Express+, XProtect Professional+, XProtect Corporate, XProtexct Expert, Milestone Husky M50 Advanced

Recording server has restarted after a crash — Use System Monitor in Management Client to view details about system performance.

Cannot retrieve images — Make sure that the camera is properly connected to the network and is working. Verify that live video is available in the Management Application and XProtect Smart Client.

Live FPS is lower than expected — Check that the camera is running correctly and is not overloaded by other systems that connect to it. Alternatively, check that the network connection to the camera has enough bandwidth and is running stable.

Recording FPS is lower than expected — Check that the camera is running correctly and is not overloaded
by other systems that connect to it. Alternatively, check that the network connection to the camera has enough bandwidth and is running stable.

Used space is higher than expected — The camera is using more disk space than expected. This may be the result of several things:

  • More activity and/or longer periods of activity than expected.
  • Motion detection settings that are too sensitive to movement.
  • Image quality and/or bandwidth operating at more disk space demanding levels than setup in the Management Client.

Verify that activity and periods with activity are set up as expected, that the motion detection settings are set up correctly, and that image quality/bandwidth settings are as specified in the
Management Client. Finally, verify that storage calculations are correct and that the retention time has been set correctly.

Feed Overflow (not all data recorded) — The disk used for recordings cannot keep up with the amount of data it is receiving. To solve this issue, do one or more of the following actions:

  • Reduce the amount of data written to the disk by lowering, for example, resolution, frame rate, image quality. Note that if you lower any of these recording settings, you may degrade the recording quality.
  • Add extra drives to share the load or install faster disks/controllers to improve the storage system’s performance.
  • Move cameras/hardware devices to other recording servers if you have any recording server with free resources.

Running out of disk space The storage area on which the media database is present is running out of disk space. Free up some disk space or move the media database to another disk with more space available. Go to the Management Application and change the Recording paths for the devices to solve this issue.

Archive unavailable — Check if the archive is unavailable due to a lost connection to a network or local drive and restore the connection.

Database storage unavailable — Check if the database is unavailable due to a lost connection to a network drive or local drive and restore the connection.

Failover started Check why the original recording server failed and correct any issues that caused the failure.

CPU usage is high Check all processes running on the server and stop any unnecessary activity if you can. Alternatively, upgrade the server with a more powerful CPU. If the issue with CPU usage is taking place on a recording server, use the move hardware functionality to spread the load among recording servers.

Memory usage is high — Check the server’s memory usage and see if you can stop any unnecessary activity or if you can add any additional memory to the server. Alternatively, use the move hardware function to spread the load
among recording servers.

Service Unavailable — Check why the relevant service has become unavailable and correct any issues that prevent the service from running correctly. Restart the service.

Retention time — The system has predicted that you are recording more video that expected and may run out of space soon. You may not able to record all video as specified. Consider adding more storage, changing your camera settings to a lower image quality/stream bandwidth as well as frame rate. Verify that your motion detection settings are correctly adjusted and that activity and periods with activity are set up as expected.

Archiving not finished — Archiving has started before the previous archiving completed. This issue usually occurs when disks are too slow to finish archiving in time. If you are archiving to a network share or a Network-Attached
Storage (NAS), the issue may also occur if the network is unstable or if it does not have enough bandwidth available.

Database disk full – auto archiving — The disk used to store the database has become full. As a result, the system has started to move existing recordings to the next archive. The issue of the disk becoming full may be a result of:

  • More activity and longer periods with activity than expected
  • Too sensitive motion detection settings
  • Image quality/bandwidth set higher than expected
  • Verify that motion detection settings are correctly adjusted, that image quality/bandwidth is as specified and that activity and periods with activity is setup as expected.
  • Finally, consider increasing the disk space available for the database.

Database disk full – deleting — the system has started to delete recordings to free up space for new recordings. The issue of the disk becoming full may be a result of:

  • More activity and longer periods with activity than expected
  • Too sensitive motion detection settings
  • Image quality/bandwidth set higher than expected

Verify that motion detection settings are correctly adjusted, that image quality/bandwidth is as specified and that activity and periods with activity is set up as expected. Finally, consider increasing the disk space available for the database.

Database full – auto archiving — The disk used to store the database has become full according to your defined limits. As a result, the system has started to automatically move existing recordings to the next archive. The issue of the disk becoming full may be a result of:

  • More activity and longer periods with activity than expected
  • Too sensitive motion detection settings
  • Image quality/bandwidth set higher than expected

Verify that motion detection settings are correctly adjusted, that image quality/bandwidth is as specified and that activity and periods with activity is set up as expected. Finally, consider increasing the disk space available for the database.

Database repair — The system has started repairing the database as it has detected that the database may have become corrupt. This issue usually happens if the recording server is shut down unexpectedly.

Automatic license activation failed — The system could not automatically activate the license. Verify that the credentials, user name, and password for the license activation are correct and that the Management Server can
access the URL used for the license activation.

Rule-generated alert — Your system has been configured to send a message triggered from a rule. See the alarm description for more information.

No heartbeat from site — The Customer Dashboard is not receiving any heartbeats from your surveillance system.
There could be one or more reasons for this:

1. Your system is disconnected from the Internet. Make sure that the system has access to the Internet.
2. You have disabled the option to Send information to the Customer Dashboard. Go to the Options menu in the
Management Application and make sure that this option is enabled. If not, enable the feature and save your
configuration.
3. Your recording server is not running. Make sure that your recording server is up and running by:
a. Checking that the recording server service is running.
b. Checking for live images in XProtect Smart Client.

07/31/2018

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How to Setup Wireless Security Cameras with 2-Way Audio Communication

Dahua has a now free app (used to be paid) called gDMSS Plus (Android) or iDMSS Plus (iOS), both of which support 2-way audio communication.

You could use wireless dome and bullet cameras for all of the cameras that don’t require audio. The fixed-lens cameras are typically available in 2.8mm or 3.6mm fixed lens options.

For the cameras with audio, 2-way audio support would be required on the camera, and those are available in the Dahua N45 series as a motorized-lens WDR bullet or its dome counterpart, either of which would need to be wired, but you can use a wireless bridge to eliminate wiring from the PoE switch to the recorder. Wired cameras typically are much more feature-rich and will have better image quality over wireless cameras.

You would connect a speaker and microphone to the camera with 2-way audio. Or you can opt for a speaker/microphone combo for easier installation. ETS makes a speaker/microphone combo, although it’s probably not the best aesthetic design. We have other options available depending on your desired finish, but the ETS runs around $129 with free shipping.

You can use wired IP cameras as wireless if you add a Point-to-Point (P2P) wireless bridge and a PoE switch, thereby eliminating the need to run cable from the camera to the recorder. If you are not planning on running cable from the PoE switch to each camera, then you should use a Point-to-Multi-Point (P2MP) solution with a PoE switch for each camera (PoE port for the camera and uplink port for the wireless radio). There would need to be line of sight (LoS) between each wireless radio.

The DVR/XVR is less expensive than an NVR, and is ideal to use since the NVR includes PoE and you shouldn’t pay for it if you don’t plan on wiring your cameras directly to the recorder.

I would recommend using junction boxes for the bullet cameras unless the wiring is going to be concealed from the indoors. Use wall mounts on dome cameras when mounting them to a vertical wall unless you are mounting from underneath an eve or soffit from a horizontal surface.

For an additional fee, we can pre-configure the wireless bridge as well as the cameras and recorder so that everything is plug-and-play and easy to install and deploy.

Dahua has more advanced cameras with advanced analytics, which they refer to as IVS. The two 4MP cameras have IVS, but the DVR is economical, so it’s only available on one channel on this particular DVR. IVS allows for setting intrusion detection zones so that a notification can be sent and/or alarm/audio file can be played if motion is detected during certain times and on certain days.

Call us Toll-Free at 1-877-DEALS-79 or 1-310-370-9500 x1 for a free security consultation, or email us at info@customvideosecurity.com.

 

Raymond Shadman

linkedin

Direct/SMS: 310-876-1540

Skype:           rshadman

 

 

06/28/2018

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Ten Factors to Consider when Buying License Plate Recognition (LPR) Cameras

There are two types of license plate cameras on the market: true LPR (license plate recognition) cameras, and standard security cameras that are capable of reading license plates. The second type of camera is commonly known as LPC, or license plate capture.

True LPR cameras usually cost over $1000, have tested daytime and night-time reads of license plates on vehicles traveling at certain speeds, and have the ability to interface with some type of software database which has some type of reporting function. They are generally able to read license plates on one or more lanes of vehicles traveling at highway speeds and have some type of built-in or optional diffusable infrared to illuminate the license plate but not over-illuminate to the point where the reflection is all that is seen. Popular manufacturers of LPR cameras in this category include Messoa, Vivotek, Hikvision, and Digital Watchdog. Dahua offers ANPR (or automatic number plate reader) cameras, but as of the date of this post, Dahua’s offering only includes the reading of license plates (LPs) of vehicles which are stopped at gates; not those of moving vehicles.

Most consumers and small to medium-sized businesses would rather spend no more than a few hundred dollars per camera to be able to read license plates of vehicles going in and out of their driveways, streets and intersections, or entry/exit points, also known as choke points. Infrared is generally not diffusable at this price range. These “fake LPR cameras” are not designed for LPR, so vehicle speeds have not been tested, nor has the effective range or number of lanes.

The configuration of cameras to be able to read LPs in daytime and night-time include adjusting frame rate, exposure, and lighting to coincide with vehicle speeds. In 2016 eDigitalDeals was asked by an HOA in the upscale neighborhood of Bel Air, CA to install LPR cameras in two intersections leading into this residential neighborhood to help prevent crime in this area, as well as to identify the owners of vehicles used in conjunction with the home burglaries and home invasions. In the summer of 2017, eDigitalDeals replaced three analog SD single-lane LPR cameras with 3MP IP dual-lane LPR cameras by Messoa during an industrial installation in Fullerton, CA. Photos will posted at the end of this article.

Ten factors to consider when researching LPR/LPC cameras:

  1. Price or budget. This is the most important factor because if the budget is not at least $800, then either the end-user expectations need to be adjusted, or the budget needs to be raised.
  2. Reporting and integration. In addition to using some kind of DVR or NVR, there are LPR or ANPR software options on the market that compile a database of vehicle license plates that allow for reporting. Standard reporting features typically include the ability to list or filter license plates beginning or ending with certain characters, blacklisting certain license plates (for example former employees at a company or expelled students at a school), and counting or listing the number of times a vehicle plate has been identified in a given period of time. Our preferred choice of reporting is Milestone XProtect’s LPR.
  3. Output format. There are several types of camera formats on the market: Analog SD (standard definition), HD-SDI, EX-SDI, HD-TVI, HD-CVI, AHD, and IP are the most common. There are several variations of the analog HD formats (TVI, CVI, AHD), separating the various resolution options. For example, HD-TVI 4.0 identifies HD-TVI cameras up to 5MP, while HD-TVI 3.0 identifies HD-TVI cameras up to 3MP. Choose the format that is compatible with your recorder and/or LPR software.
  4. Angle, distance, and installation location. It is important to install the camera as close as possible to being perpendicular to the vehicle’s license plate. This means a head-on angle. The more off-to-the side the LPR camera is installed, the lower likelihood of getting a clear reading. If a plate is not read clearly, then it is of little to no use. The most effective horizontal angle is no more than 15-degrees. The maximum vertical angle should be no more than 30-degrees. If the camera needs to be installed higher, for example on a highway or road, it should be capturing plates at a farther distance. If capturing plates at a vehicle stopped at a gate, it’s a best practice to install the camera(s) as close as possible to vehicle license plate height (while considering environmental conditions mentioned below in numbers 8 and 9).
  5. Lighting and exposure. For the highest chance of LP readings, LPR/LPC cameras should be configured in black and white. The faster the vehicle moves, the faster the exposure. For vehicles moving up to 35 MPH, the exposure should be lowered from a default of 1/30 to 1/500. Keep in mind, when the exposure time is lowered, the less light passes through the camera’s lens, and the more infrared light is required. For LPC cameras, the amount of light passing through to the camera is so low at 1/500 exposure rate that the camera will be nearly black after the sun sets. It would be best to keep an LPC camera in night or infrared mode to achieve best captures throughout the day and night. In addition, if an LPC camera has HLC or WDR, both should be enabled. HLC or head-light compensation (also known as HLM or head-light masking) helps to block bright headlights so that a license plate can be read more easily. True WDR or wide dynamic range can help to equalize exposure of reflective surfaces, e.g. sunny asphalt, wet asphalt, etc. Do not confuse WDR with DWDR (digital WDR), as DWDR is not nearly as effective as true WDR.
  6. As of 2016, a lot of people are using starlight technology for LPC cameras because no additional infrared light is required and LPs are displayed in full color. Starlight is more ideal for vehicles traveling at lower speeds. In order to see with Starlight, the camera must have infrared mode disabled.
  7. Speed and frame rate. For moving vehicles, the frame rate of the camera should be set to 15fps (frames per second) or more. For stopped vehicles, 5fps is more than enough. The faster the vehicle speed, the higher the frame rate.
  8. Number of lanes. True LPR cameras post the tested number of lanes in the features or specifications. LPC cameras don’t post this information, as they are not designed for the purposes of capturing license plates. It would be best to test the effective range and angle on an LPC camera before deploying it.
  9. Weather conditions. Over time, there may be a need for a new front cover due to environmental damage from the sun, salt (in marine environments), or wind/water from heavy storms. To help protect against environmental maintenance issues, sun-shields are highly recommended, and you can opt for an IP67 or better water/dust-proof rating. LP readings in wet or snowy conditions will be more difficult to achieve than on clear days.
  10. Vandal-proofing. Cameras should be vandal-proof (also known as vandal-resistant, impact resistant, tamper-proof, or IK10) whenever possible, especially if installed near arm’s reach. DahuaACTi, and Uniview have various vandal-proof bullet camera options. Vandal-proof dome cameras should not be used for LPR purposes, as the curved dome cover slightly skews the image enough to result in an LP read that is not as clear as the read from a bullet camera with a flat polycarbonate lens cover.
  11. Maintenance. Over time, it’s possible that a camera with varifocal adjustable lens may need to be re-focused. It’s a good idea to use a remote focus camera (also known as motorized lens) so that you don’t have to go to the camera to re-focus it. If using a motorized lens camera with Internet access (either to the camera or DVR/NVR), you should be able to login to the camera remotely so that you wouldn’t even have to go to the site to refocus the camera. Ensure ports are forwarded to achieve proper remote access. Additionally, the camera may need cleaning from spider webs or bird nests. An ideal solution is the DotWorkz dome cleaner.

Here is a sample video of a fake LPR camera (ACTi E413) in action. This is a 5MP IP Camera with DWDR. Note that there is no true WDR or HLM, but the 10x motorized lens and vandal-proof body made it a low-cost alternative to our competition, and that is what allowed us to win the bid. Some of the LP reads are not as clean as they could be, and that is mainly due to the fact that the camera is installed to the far right of the sidewalk of this intersection. The customer was happy with the price and performance of the cameras because they can make out plates well enough in both day-time and night-time conditions.

bel air lpr acti

Here is a sample video of a true LPR Camera (Messoa 3MP Dual-Lane IP Camera, model LPR030A-ORV0750 with LS101 sun-shade). Setup options are explored.

Messoa LPR camera setup

 

Here is a sample video of a true LPR Camera (Messoa 3MP Dual-Lane IP Camera, model LPR030A-ORV0750 with LS101 sun-shade). This is a sample video for daytime and night time views on initial configuration. Another video will be created once the camera has been configured properly for night-time LPR capture.

Here is a sample of a 1080p Starlight IP PTZ Camera (Dahua SD59225UN-HNI-OEM) with 25x optical zoom. Daytime mode, shows clear capture of vehicles and people and license plates across two lanes at 400+ feet away.

dahua starlight ptz day mode LPR

UPDATES AS OF 2018-Q2:

Hikvision recently introduced a true LPR camera, but it has several limitations, some of which contradict what the camera’s specifications sheet states. More information can be learned from this unbiased field-testing from IPVM. The disadvantages to using this camera are: 1) beyond 15 MPH, the accuracy of the reads starts to drop by double-digit percentages; 2) traffic should be going in the same direction in all lanes, otherwise two or more cameras would be required for accurate reads; 3) a Hikvision NVR would be required to record footage and have LPR recognition with LPR database entries. We can offer the camera for $799.95 with free shipping within the Continental USA, $64.95 for 128GB SanDisk Ultra MicroSDXC class-10 cards, and free lifetime technical support. There are two models of this camera available: one with 2.8-12mm motorized lens, and another with 8-32mm motorized lens.

Digital Watchdog (DW) recently introduced a 4MP LPC camera with 5-50mm motorized zoom lens. We can offer it for $749.95, which is slightly less Hikvision, but consider that it has no built-in LPR option. It has double the resolution of the Hikvision and a longer telephoto zoom lens to see further away. None of our customers who have purchased this camera has reported any issues or limitations with this camera, and speeds are rated to up to 50 MPH.

Lastly, we have successfully used a Dahua OEM 4K (8MP) H.265 Starlight bullet camera with 2.8-12mm motorized zoom lens for LPC and an IP67-rated housing to withstand harsh environmental conditions. Starlight mode allows the camera to see the colors of vehicles at night time, as long as there is sufficient ambient lighting. The 8MP resolution makes it ideal to view plates across 3 lanes of traffic in crisp detail, but the 12mm lens limitation is not ideal for viewing farther distances as are the other Hikvision or DW LPR/LPC cameras. The price point on this one is between $379-$399 depending on quantity desired. And for a limited time, we are offering a free upgrade to the ePoE (extended PoE) version of this camera.

If you would like assistance in calculating ideal megapixels and focal length for your LPR application, or if you have a video surveillance project to discuss, please contact eDigitalDeals DBA Custom Video Security at 1-310-370-9500 or toll-free at 1-877-DEALS-79 (1-877-332-5779) x1 for Sales. You may also chat with a security professional on our website during business hours at http://customvideosecurity.com, or email us at info@customvideosecurity.com.

We can setup LPR/LPC remotely over the Internet for a fee of $495 per camera. In order for us to do this, we would require the camera to be online, ports to be forwarded if connecting to it directly, and the login for the camera. The horizontal angle of incidence should be within 20-degrees ideally, or up to 30-degrees maximum, with a vertical angle of no more than 10-degrees. There should be sufficient lighting where license plates are to be captured.

By Raymond Shadman

Direct/SMS/Fax:  1.310.876.1540

Phone:           1.877.DEALS.79 or 1.310.370.9500 x101

Email:            ray@customvideosecurity.com

Web:             http://customvideosecurity.com

Skype:           rshadman

08/21/2017

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Using LTS instead of Hikvision

LTS is a Hikvision OEM

Save money, get your order faster, and get better support!

 

Here is a web chat I had with a low-voltage CCTV installer earlier this week:

Aug 14, 2017 1:28 PM
Raymond Shadman: what are you looking for?

Aug 14, 2017 1:31 PM
Visitor: DS-2CE56D5T-IT3-2.8MM hIKVISION

Aug 14, 2017 1:32 PM
Raymond Shadman: and how many do you need?

Aug 14, 2017 1:32 PM
Visitor: 3

Aug 14, 2017 1:33 PM
Raymond Shadman: i can do $139.99 each with free shipping

Aug 14, 2017 1:35 PM
Raymond Shadman: this is a much better camera: http://edigitaldeals.net/lts-platinum-cmht1322w-28-2mp-1080p-matrix-ir-turret-dome-hd-tvi-camera-2-8mm-wdr-20m-infrared-12v-dc-ip66-3yr.html

Aug 14, 2017 1:35 PM
Raymond Shadman: and the price would be $87.95

Aug 14, 2017 1:37 PM
Raymond Shadman: that LTS has 20 meters of infrared, with true WDR. For 40 meters to match the Hikvision, I would recommend this one:

Aug 14, 2017 1:37 PM
Raymond Shadman: $107.95 each

Aug 14, 2017 1:37 PM
Raymond Shadman: we generally use LTS instead of Hikvision because it’s the exact same camera (hardware and software), and the price is less and the support is better

Aug 14, 2017 1:37 PM
Raymond Shadman: shipping is also faster

 

Make your own determination, or contact us for a professional recommendation on your specific application.

 

By Raymond Shadman

Direct/SMS/Fax:  310.876.1540

Phone:           877.DEALS.79 or 310.370.9500 x101

Email:            rshadman@edigitaldeals.net

Web:             www.edigitaldeals.net

Skype:           rshadman

08/16/2017

Posted In: Video Surveillance

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