How to Update Firmware on an LTS Platinum IP Camera

You can flash the firmware by going into the camera interface, you do this by typing the IP address into an internet explorer window on Windows or a Safari window on Mac. You can find the update firmware page most likely under the maintenance tab, although some cameras have it in different places. You can get the firmware update here: http://www.ltsecurityinc.com/downloads Go down to Product Firmware section and type in your camera model. Download the firmware update if it’s available. You’ll use that update area in the camera interface to hit “browse” and choose the file from the location where it was saved and hit “update.” It will go through the update process and then restart the camera. If it has the newest firmware already or this doesn’t resolve your issue, you can also do a factory reset within the maintenance tab, which will delete all settings on the camera, so you’ll have to re-add it and redo the date/time.   Toll-Free: 1.877.DEALS.79 or 310.370.9500 x1 SMS/Text: 310-370-9500 x1 Fax: 1.310.876.1539

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Raymond Shadman2018-08-31

Raymond Shadman2018-08-31

Milestone XProtect Mobile Server Crashes

Milestone XProtect Mobile server crashing can be resolved by not limiting playback streams and un-checking levels 1, 2, and 3. This feature should only be enabled if you have a lot of clients logging in bogging down the bandwidth otherwise it should be left at default. Here is the link to ONVIF device manager, and the link to the manual. This is useful for batch configurations.   Billy Wang Technical Sales                                       Phone:         310.370.9500 x102 Direct:          310.876.1537 Fax:               310.876.1537 Skype:           live:billy_3055 Email:            [email protected] Web:             www.CustomVideoSecurity.com    

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Raymond Shadman2018-08-01

Raymond Shadman2018-08-01

Milestone XProtect Errors, Descriptions, and Resolutions

Free Micro Health Check During 2022 For Milestone XProtect users who are currently running legacy software and/or hardware, Milestone is currently offering a FREE multi-point diagnostic “Micro Health Check” to help identify Milestone XProtect errors. This no-cost 1-hour service is conducted by an actual Milestone technician employed by Milestone Systems. He/she will check for ten different critical scenarios that could impact system reliability or the user experience: XProtect software version. Milestone Care status. XProtect hotfixes and patches. Video deletions due to low disk space. Video deletions due to media overflow. Antivirus presence. System CPU utilization. System RAM utilization. Failover configuration. Hardware acceleration configuration. This Micro Health Check will identify the required components to keep your Milestone XProtect camera system current. In case your server is more than five years old, we can also design a new server to run the updated software. Advantages to upgrading your software and hardware, outside of bug fixes, are the usage of H.265 compression on compatible cameras. This will save both hard drive storage space and network bandwidth. Additional benefits of keeping the XProtect software current are the updated XProtect rules system and the ability to take advantage of a newly integrated module called Rapid Review. […]

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Raymond Shadman2018-08-01

Raymond Shadman2018-08-01